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Complete Digital Printing Services, Variable Data Printing and On-Demand Printing Solutions from Redi-Mail
Complete Digital Printing Services, Variable Data Printing and On-Demand Printing Solutions from Redi-Mail

Frequently Asked Questions

Do you have questions? We have the answers!

If your question has not been answered below, please contact us at sales@redimail.com and we will be happy to help you.



How long will it take for my mail to arrive to the client?

Standard mail typically takes 7-10 business days to deliver from the mail date, while First Class mail typically takes 1-3 business days from the mail date.

What is an IMB?

An IMB is an Intelligent Mail Barcode. It’s a 65-bar barcode for use on mail in the United States. It effectively incorporates the routing ZIP code and tracking information included in previously used postal barcode standards.

What is Delivery Confirmation?

Delivery Confirmation is an additional tracking service provided by the United States Postal Service that enables you to see movement of your mail piece through the U.S. Postal stream. The USPS assigns a special MID Mailer Identifier (MID) to be used on the IMB which uploads the mail status to a web portal to be viewed.

Why is my tracking unavailable?

It typically takes the USPS 1-2 business days (including Saturdays) to upload tracking information on mail pieces using IMB Tracking.

Can you WaveJet and address block on UV or AQ (Aqueous) coating?

We can WaveJet over AQ coating, however a knockout block will be needed to address on UV printed stock.

What is a BRC or BRE?

BRC stands for Business Reply Card, a postcard for enclosure with a mailed communication bearing indicia stating that postage for its use in making reply will be paid by the one requesting the reply. BRE stands for Business Reply Envelope, an envelope bearing indicia like those on a business reply.

How many wafer seals do you need on a self-mailer?

The amount of wafer seals on a self-mailer depends on the size of the piece. For example, a typical self-mailer can measure either 5.5” x 8.5” or 6” x 9” in size. With a fold on the bottom and an open end on the top, two wafer seals are required. Mailers that are provided with saddle stitching require 3 wafer seals. Flat size mailers do not need any wafer seals per postal requirements.

What fonts do you have available for use?

We have most fonts available and in the event we don’t, if you have the desired font, you can provide it to us so that we can upload it to our system.

Can you provide an inkjet salutation that matches a pre-printed letter font?

Yes, however the quality of the salutation will not look as clean as the pre-printed letter text. We can digitally laser your letter text and salutation separately or collectively for a guaranteed 100% match.

What are postal indicia?

Postal indicia are markings used on address labels or bulk mail as a substitute for stamps. It’s used in place of a physical postage stamp and shows the USPS the permit information utilized to pay for a postcard, letter, self-mailer flat or envelope to be delivered. Generic indicia postage usage is also beneficial for businesses in that it’s more cost- effective with bulk mailings as opposed to live stamps.

Does the thickness of the mailing piece matter?

Letter-size mail pieces can be no more than ¼” maximum in thickness. Flat mailing pieces can be no more than ¾” maximum in thickness.



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