FULFILLMENT SERVICES

Fast, Accurate, Technologically-Advanced Fulfillment

Efficient, compliant fulfillment of samples and collateral material is a key to successful sales. As companies supply sales representatives, marketing personnel and consumer affairs departments with new mobile hardware, software tools and Internet access, the real-time integration of requests, shipping, reporting and analysis becomes even more critical.

With our decades of fulfillment experience and vast investment in technology, Redi-Mail operates the most advanced fulfillment system available.

Advanced Fulfillment Services Include:

• Technology Enabled Fulfillment (TEF): electronically capture salespersons’ requests from the field, process and ship the request and confirm the transaction back to both the field representative and appropriate manager. Interactive Voice Response (IVR) and web based order entry can also be incorporated. Order tracking available for customers, prospects and sales reps.

• Powerful Analytics: incorporate StayinFront® Analytics, a powerful data analysis and decision-support tool. Inventory, usage, shipment data and costs can be viewed in tabular or graphical format, all in real time. Transaction details such as requests and shipping details may be integrated with many existing front-end Customer Relationship Management (CRM) systems as well.

• Online Inventory: on-demand access to supply levels, combined with digital printing capabilities, allows for easy management of inventory and overall control of the fulfillment process.

• End-to-End Integration: full-service mailing, warehouse and logistics make Redi-Mail the most comprehensive sales force fulfillment partner available

To learn how advanced fulfillment solutions can increase sales and save money, call 973-808-4500 to speak with a fulfillment professional.

Sample Fulfillment and Vacant Territory Programs

Redi-Mail Direct Marketing provides pharmaceutical manufacturers, distributors and field sales with one of the industry’s leading regulatory compliant, sample inventory and fulfillment facilities.

Located in Fairfield NJ, Redi-Mail’s new sample fulfillment facility includes a Drug Enforcement Administration (DEA) approved sampling area, including a dedicated narcotics storage cage. Redi-Mail is also a Verified-Accredited Wholesale Distributors® (VAWD®) facility. VAWD is an accreditation status received from the National Association of Boards of Pharmacy® (NABP®), demonstrating that Redi-Mail’s pharmaceutical sample fulfillment facility operates in accordance with applicable standards and regulations, that Redi-Mail is validly licensed and in good standing with the appropriate authorities, and that Redi-Mail employs proper security precautions and best practices for the safe distribution of prescription drugs.

Redi-Mail's Sample Fulfillment facility
operates in strict adherence with
state and federal regulatory guidelines.

Redi-Mail's custom designed, climate controlled, sampling facility is protected by extensive camera surveillance, a biometric scanning system and 24/7 security. The facility is operated using Good Manufacturing Practices (GMP) industry standards, and utilizes a GAMP compliant, fully validated pharmaceutical inventory management and tracking system.


Redi-Mail uses the latest tools in facility monitoring, security procedures and innovative barcode technology.

State-of-the-art security includes an advanced alert system, biometric scanning and high resolution surveillance.	At Redi-Mail, inventory control and distribution is managed by state-of-the-art computer technology and quality systems in a paperless warehouse environment that provides accurate, real-time inventory control. Redi-Mail's employees are screened, trained and certified to adhere to the strictest security standards to ensure our clients’ sample fulfillment projects are managed end-to-end in a reliable, compliant and efficient manner.
Redi-Mail's fulfillment services include kit and literature fulfillment and can also include personalized mail components. As a select licensee of the AMA, ADA, and ASHP databases, Redi-Mail is able to offer turnkey programs to support license validation, physician updating, sampling, personalized direct mail and fulfillment requirements. Redi-Mail is also able to integrate fulfillment requests, shipping data, sales representative trigger letters and customized member-driven programs. Redi-Mail can integrate these programs with existing customer relationship management (CRM) systems, including StayinFront CRM mobile or tablet-based products offered by Redi-Mail's sister company, StayinFront, Inc.

Standard operating procedures include comprehensive document control, analytics and reporting. (click image to enlarge)
Redi-Mail Direct Marketing offers the following services: • Sample and literature fulfillment • CRM driven sample and personalized rep trigger letter programs • Sales rep literature and sample pack-out services • Customized pick and pack • Physician and license validation • Industry specific, in-house list services